WRDATF Making a Complaint

Making a Complaint

Options available for contacting the Western Region Drugs & Alcohol Task Force (WRDATF) with your feeback and complaints.

• In Person: Talk to the WRDATF Co-ordinator Micheal Durcan or alternatively contact Orla Walshe WRDATF Project Development Worker.
• Form: Fill out the attached complaints and comments form. A form can be requested from the WRDATF Co-ordinator
• By Email: micheal.durcan2@hse.ie
• By letter: Send a letter to the WRDATF offices. Staff can help you put your complaint in writing, if you require assistance. The Address of the WRDATF offices is Unit 6, Galway Technology Park, Parkmore, Galway.
• By Feedback Form: Complete a feedback form, available from the WRDATF Co-ordinator.
• Ring us: Call 091 480051 or 087 1799421. You will be answered by the WRDATF Co-ordinator.
• If you wish to make a complaint about WRDATF staff please contact Brendan Murphy. Email brendan.murphy@hse.ie 
• The independent WRDATF Board of Directors will review any complaints that have been appealed.

Your Complaint

What do I need to include in my complaint?

A written complaint should include:

• Who was involved?
• What happened and when?
• What are you concerned about?
• Have you done anything else to resolve this matter?
• What do you want to happen now?

It will also assist the WRDATF Coordinator (Complaints Officer) if any extra information and/or copies of other relevant documents are attached to your written complaint.

What will happen next?

In the case of a comment or a compliment:

• We will send you a letter of acknowledgement if contact details are provided. All comments or compliments will be forwarded to the relevant service or staff member.
• A verbal complaint will be acknowledged as soon as possible be the relevant staff member.
• A written complaint will be acknowledged by a complaints officer in writing within five working days.

What do I do if I am not satisfied with the recommendations made by the complaints officer or the way my complaint was dealt with?

You will be advised in the response to your complaint of the process for requesting a review.

Or you may wish to make a complaint directly to the Office of the Ombudsman or Ombudsman for Children:  

Office of the Ombudsman (9:15am -5:00pm Monday – Friday) 18 Lower Leeson Street Dublin 2 Phone: 01 6395600 Email: ombudsman@ombudsman.ie Website: http://www.ombudsman.ie

Ombudsman for Children’s Office (9:15 -5:30pm from Monday – Thursday, and 9:15-5:15 Friday) Millennium House 52-56 Great Grand Street Dublin 1 Free- Phone: 1800 20 20 40 Phone: 01 865 6800 Email: oco@oco.ie Website: http://www.oco.ie

Complaints and Comments Form

Click here to download the complaints and commen ts form