Get access to a confidential space, agree confidentiality and what this means
Explain the approach of the service to the issue of intimidation
Explore the situation or instance of intimidation
If the family member was not aware of the relative’s drug use then provide support and information in relation to this
If the threat has been communicated through the drug user explore with the family member that the threat may not be genuine
Explain Garda Supports
Informal meeting
Formal complaint
Discuss the support available to the family member/service user if they choose not to access Garda support and
Decide not to respond to the demands of the intimidator
Decide to respond to the demands of the intimidator
Do not give advice to the family member/service user in relation to payment or non-payment, do explore the pros and cons of their dilemma